Returns & Refund Policy
At LOHINI, every piece is crafted with care and intention. We hope you adore your purchase, but if it isn’t quite right, we’re happy to assist with a return. You may request a return within 14 days of receiving your order.
Items must be returned in their original condition — unworn, unwashed, and free from any perfume, makeup, or marks — with all original tags attached. We are unable to accept items that show signs of wear or have been altered in any way.
Original shipping costs are non-refundable, and return postage is the responsibility of the customer. You may return your item using any reliable courier service; however, we recommend using a tracked method, as LOHINI cannot be held responsible for parcels lost in transit.
To initiate a return, please contact our Client Care team at [insert email/contact form link] with your order number and reason for return. Our team will guide you through the next steps.
Exchanges
At this time, we do not offer exchanges. To receive a different size or style, please return your item for a refund and place a new order once your return has been approved.
Refund Processing
Once your return is received and inspected, you will receive an email confirmation. Refunds are typically processed within 5 to 10 business days to your original payment method. Please note that your bank or payment provider may require additional time to post the funds.
Faulty or Incorrect Items
We sincerely apologize if you receive an item that is faulty or incorrect — this is not the standard of quality we hold ourselves to. Please contact us immediately at [insert email] with your order number and photographs of the issue so we can resolve it promptly.
Non-Returnable Items
Please note that certain items, such as final sale pieces or those marked as non-returnable at checkout, cannot be returned or refunded.
LOHINI reserves the right to decline returns that do not comply with our policy.